Returns & Exchanges


Customers have 14 calendar days to return an item from the date in which it was received. To be eligible for a return, item(s) must be unused, in new condition, with the original ties and packaging intact. Customers will be responsible for return shipping cost unless products are determined to be defective. Please ship back products in the same box you received the item to the address on your original shipping label.

Return and exchange requests resulting from manufacturing defect will not incur restocking fees or shipping costs. However, any modifications and alternations to our products automatically disqualifies products for a return or exchange. ADDENDUM | HAIR strongly discourages recoloring, rooting, dying, perming or modifying our products in any way because of unknown variables and chemical interactions that potentially can/will lead to undesired outcomes that is often irreversible.

Restocking Fee

ADDENDUM | HAIR will inspect any return to ensure the quality and condition of the hair. Customers are immediately notify on the status of your refund via email within 24-48 hours of ADDENDUM | HAIR receiving your return. If your return is approved, a refund is issued to your original payment. A 20% restocking fee will apply to all returned hair unless returns are due to factory defect.


Customers have 14 calendar days to exchange an item from the date in which it was received. The same rules for returns also applies to exchanges regarding condition of hair and restocking fee.


Customers will be responsible for paying shipping costs for returns and/or exchanges. If a return or exchanged is due to a factory defect, ADDENDUM | HAIR will refund all associated items and shipping fees.

ADDENDUM | HAIR is not responsible for lost or stolen packages. Claims for missing packages may be filed with respective carriers on the customer's behalf. Shipping speeds shown at checkout are live rates, determined by the carrier but do not have an on-time guarantee. Transit times are in business days, excluding weekends and holidays. Orders placed before 11am PST, Monday - Friday will ship out same day, excluding holidays. Orders placed over the weekend will ship the following Monday. 

Terms of Use


ADDENDUM | HAIR is a registered trademark of ADDENDUM LLC.  "Terms of Use" govern the use of this website and the purchase of any products from it. The website is owned and operated by ADDENDUM LLC.

In the context of this website, “we”, “our” and “us” means and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

If you require more assistance you may contact us by emailing and you will receive a response within 1-3 business day.


The entire content published on this site, including but not limited to text, graphics, or code is copyrighted under copyright laws and is the sole property of Copyright 2022, ADDENDUM LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display, or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks, and trade names of used in the site are trademarks or registered trademarks of ADDENDUM LLC.


You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks, and all other intellectual property and material rights relating to the Content as herein described, including ADDENDUM LLC. Software and all HTML and other code contained in this Site shall remain at all times vested in ADDENDUM LLC. and/or are the property of their respective owners. All such Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by ADDENDUM LLC and/or its third-party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location, or support for publication, reproduction, or distribution is expressly prohibited.


We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.


By purchasing products and/or services through, you acknowledge that you have an adequate understanding of our products and services and that you have reviewed and understand the ADDENDUM | HAIR product care and maintenance guidelines. Failure to adhere to our product guidelines can result in product failure or premature wear. ADDENDUM LLC is not liable for any and all issues arising due to the failure in adhering to ADDENDUM HAIR product care instructions and maintenance guidelines.


We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.


We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitors, phones or tablets display of any color will be accurate.


Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. ADDENDUM LLC reserves the right to withdraw, amend or cancel a discount offer at any time.


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives at its final destination. Please contact the customs agency officials to find out all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by ADDENDUM LLC.


If you have any concerns with or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Contact us via email at


ADDENDUM | HAIR does not take responsibility for products that are lost or stolen. Once an order is shipped, we are not responsible for delays that carriers may experience. Shipping is governed by the respective terms of service by the carrier selected at checkout. No carrier provides an on time guarantee. If a package does not make it to the buyer, a claim will be filed with carrier at buyers request. It may take 1-8 business days to resolve a claim, completely dependent upon the respective carrier.

What does it mean when an item is on Back-Order?

Popular items may sell out quickly and temporarily be on back-order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back-order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

The back-ordered items in any order will automatically ship out as soon as we receive the item in the order in which they were placed. You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support or do anything to follow up on the back ordered item. We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.